As avid viewers of online content, we have all experienced the frustration of encountering the dreaded message, “This Video is Currently Unavailable” on Prime Video. It can be incredibly disappointing, especially when you’re in the middle of a binge-watching session or eagerly waiting to watch your favorite show. But fear not! In this article, I will provide you with 8 effective ways to fix this annoying issue and get back to enjoying your Prime Video experience.
1. Check your internet connection
One of the most common reasons for encountering the “This Video is Currently Unavailable” issue on Prime Video is a poor internet connection. Before diving into more complex solutions, start by checking your internet connection. Ensure that you have a stable and strong internet connection by running a speed test. If your internet speed is below the recommended threshold, consider upgrading your plan or contacting your internet service provider for assistance.
2. Clear cache and cookies
Sometimes, accumulated cache and cookies can interfere with the smooth functioning of Prime Video, resulting in the “This Video is Currently Unavailable” message. To resolve this issue, clear the cache and cookies from your web browser. The process varies depending on the browser you are using, but it usually involves going to the browser’s settings, finding the “Clear browsing data” option, and selecting the appropriate checkboxes. Once you’ve cleared the cache and cookies, restart your browser and try accessing Prime Video again.
3. Disable VPN or proxy
If you are using a VPN (Virtual Private Network) or a proxy to access Prime Video, it could be the cause of the “This Video is Currently Unavailable” issue. VPNs and proxies can sometimes disrupt the streaming service, as they may be flagged by Prime Video’s security measures. Disable your VPN or proxy and try accessing Prime Video again. If the issue persists, consider switching to a different VPN or proxy service or contacting their customer support for further assistance.
4. Update Prime Video app or browser
Outdated versions of the Prime Video app or web browser can also lead to the “This Video is Currently Unavailable” issue. Ensure that you are using the latest version of the app or browser by checking for updates. App updates can be found in your device’s app store, while browser updates can usually be accessed through the browser’s settings. Updating the app or browser can often resolve compatibility issues and improve the overall performance of Prime Video.
5. Restart your device
Sometimes, a simple restart can work wonders in resolving technical issues. If you are facing the “This Video is Currently Unavailable” issue on Prime Video, try restarting the device you are using to access the service. Whether it’s a smartphone, tablet, smart TV, or computer, a quick restart can refresh the system and potentially fix any underlying glitches that may be causing the problem.
6. Disable browser extensions
Certain browser extensions, such as ad-blockers or security plugins, can interfere with the functioning of Prime Video and lead to the “This Video is Currently Unavailable” issue. To troubleshoot this problem, disable any browser extensions that you have installed and try accessing Prime Video again. If the issue is resolved, you can enable the extensions one by one to identify the specific extension causing the problem. You may need to whitelist or configure the extension to work properly with Prime Video.
7. Contact Prime Video support
If none of the above solutions have resolved the “This Video is Currently Unavailable” issue on Prime Video, it’s time to reach out to the experts. Contact Prime Video’s customer support for personalized assistance. They have a dedicated team of professionals who can guide you through the troubleshooting process and help resolve any technical issues you may be facing. Provide them with detailed information about the problem and the steps you have already taken to fix it, as this will help them provide more accurate solutions.
8. Try an alternative device or browser
If all else fails, consider trying to access Prime Video on a different device or using a different web browser. Sometimes, compatibility issues between the device or browser and Prime Video can cause the “This Video is Currently Unavailable” issue. By switching to an alternative device or browser, you can determine if the problem lies with the specific device or browser you were initially using. If Prime Video works fine on the alternative device or browser, you may need to troubleshoot or update the original device or browser to resolve the issue.
Reasons Why Amazon Video is Currently Unavailable
- Licensing restrictions: Certain content on Prime Video may be subject to licensing restrictions, causing it to be temporarily unavailable in specific regions or countries. This is a common reason for encountering the “This Video is Currently Unavailable” issue. Unfortunately, there is little you can do to resolve this issue other than waiting for the content to become available in your region or using a VPN to access it.
- Server maintenance: Prime Video periodically undergoes server maintenance to improve performance and address technical issues. During these maintenance periods, certain videos may be temporarily unavailable. If you encounter the “This Video is Currently Unavailable” message, check if there are any scheduled maintenance announcements from Prime Video. If so, all you can do is wait for the maintenance to be completed.
- Content removal: Prime Video regularly updates its content library, adding new titles and removing older ones. If a video you were trying to watch is no longer available on Prime Video, you will receive the “This Video is Currently Unavailable” message. Unfortunately, there is no immediate solution for this issue other than exploring other titles available on Prime Video.
Q: How long does it take for Prime Video to fix the “This Video is Currently Unavailable” issue? A: The time taken to resolve the “This Video is Currently Unavailable” issue on Prime Video varies depending on the cause of the problem. In some cases, it may be resolved within minutes, while in others, it may take longer. It is best to follow the troubleshooting steps mentioned earlier or contact Prime Video’s customer support for assistance.
Q: Can I fix the “This Video is Currently Unavailable” issue on Prime Video by reinstalling the app? A: Reinstalling the Prime Video app can sometimes resolve technical issues, including the “This Video is Currently Unavailable” issue. However, it is recommended to try other troubleshooting steps first, such as checking your internet connection or clearing cache and cookies, before resorting to reinstalling the app.
Q: Is the “This Video is Currently Unavailable” issue specific to Prime Video’s web version or does it occur on other platforms as well? A: The “This Video is Currently Unavailable” issue can occur on Prime Video’s web version as well as its mobile and TV apps. The troubleshooting steps mentioned in this article are applicable to all platforms, and you can try them regardless of the device you are using to access Prime Video.
Q: Can I avoid the “This Video is Currently Unavailable” issue by using a different streaming service? A: While encountering the “This Video is Currently Unavailable” issue can be frustrating, it is not exclusive to Prime Video. Other streaming services may also face similar technical issues from time to time. Switching to a different streaming service may not guarantee a completely error-free experience. It is always best to try the troubleshooting steps mentioned earlier before considering a switch.