Step-by-Step Guide to Change Hathway Wi-Fi Password

Today, we delve into a comprehensive guide on how to secure and optimize your Hathway Wi-Fi connection. Founded in 1959, Hathway Cable & Datacom is listed among the leading internet and cable TV operators in India. This company, renowned for pioneering internet services in India, is part of a conglomerate consisting of over 170 companies. In this guide, we’ll explore why it’s necessary to change your Wi-Fi password and how you can do it using Hathway’s ZTE and SKYWORTH routers. We’ll also cover other essential topics like how to reset your router and how to retrieve your router’s IP address.

Change Hathway Wi-Fi Password

Why Should You Alter Your Wi-Fi Password?

Before we dive into the technicalities of changing your Wi-Fi password, let’s address the fundamental question: why should you alter your Wi-Fi password? For some, the answer might be apparent, but for those who are less tech-savvy or have just started using a router, it’s crucial to comprehend the importance of modifying the default Wi-Fi password. Two primary reasons stand out:

  • Internet Thieves – Your neighbours may be “borrowing” your internet connection without your knowledge. It’s common for people to crack router passwords, especially when routers have similar default passwords. If someone is using your internet connection, it can lead to lower network performance and slower internet speeds.
  • Cybercriminals – Hackers can exploit your Wi-Fi connection to gain access to your personal and financial information. Unlike neighbours, hackers aren’t looking for free internet; they’re after your sensitive data.

To safeguard yourself from these scenarios, it’s vital to change your default Wi-Fi password.

Retrieving Basic Information About Your Hathway Router

To change your Wi-Fi password, you’ll need some basic information about your router:

  • Default username/password (for router GUI)
  • Network name (SSID) and password
  • Default IP address

You can usually find this information on a label on the bottom or back of your router. However, if the label isn’t there or has faded, don’t worry; we’ll explain an alternative method to find your router’s IP address.

How to Find Your Router’s IP Address

In the absence of a label on your router, you can still retrieve your IP address using the command prompt. Here’s how you can do it:

  1. Open the command prompt on your computer.
  2. Type ipconfig and press Enter.
  3. Look for the Default Gateway section. Next to it, you’ll find a number, which is your router’s IP address.

Resetting Your Router: A Troubleshooting Step

In case you’ve changed your router’s password in the past and can’t recall it, you won’t be able to log in to your router, and hence, won’t be able to change your Wi-Fi password. In this situation, you can reset your router. Doing so will erase any changes you’ve made to the router, allowing you to log in using the default password.

Resetting the router doesn’t require any technical expertise. You’ll find a reset button on the back or side of your router, typically inside a pinhole. Use a thin object, like a SIM ejector pin, to press and hold this button for 10-15 seconds. Once you release the button, your router will reset.

Modifying Hathway Wi-Fi Password: A Step-by-Step Guide

Hathway provides different router brands to its customers. In this guide, we’ll focus on changing the Wi-Fi password on Hathway’s ZTE and SKYWORTH routers.

Altering Hathway (ZTE) Wi-Fi Password

Follow these steps to change your Hathway ZTE Wi-Fi password:

  1. Connect your device to the Hathway (ZTE) Wi-Fi network.
  2. Open a web browser and type in the address bar, then press Enter.
  3. Log in to your router’s interface. The default username is Admin, and the default password is on the router’s label. You might also need to enter a validation code.
  4. Click on Network, then select WLAN.
  5. Navigate to the Security tab.
  6. Enter a new password in the WPA Passphrase section. Ensure your password is at least eight characters long.
  7. Click Submit to save your changes.

Changing Hathway (SKYWORTH) Wi-Fi Password

Here’s how you can change your Wi-Fi password on a Hathway SKYWORTH router:

  1. Connect your device to the Hathway (SKYWORTH) Wi-Fi network.
  2. Open a web browser and type in the address bar, then press Enter.
  3. Log in to your router’s interface. The default username and password are both admin.
  4. After logging in, select Wireless.
  5. From the menu on the left, select Primary Network.
  6. Change the password in the WPA Pre-Shared Key section.
  7. Click Apply to save your changes.

Hathway Broadband Customer Service

Hathway offers robust customer support for new and existing customers. Let’s look at their contact information:

Hathway Customer Service for New Customers

Sales Helpline:

  • Phone: 022- 68768200

Customer Care:

Hathway Customer Service for Existing Customers

Hathway Broadband Bill Payment

Paying your Hathway broadband bill is a straightforward process. Follow these steps:

  1. Visit Hathway’s official website or directly go to
  2. Click on “Pay online” at the top of the page.
  3. Enter your account number or registered mobile number and solve the captcha.
  4. Choose your preferred payment method (Debit cards, Credit cards, and UPI apps) and complete the payment.

Hathway Broadband Plans

Hathway offers five prepaid broadband plans. Please note that we’ll provide a brief overview here and cover each plan in detail in a separate article:

  • Docsis Star 40 Mbps
  • Docsis Star 80 Mbps
  • Gold
  • Diamond
  • Platinum


We strongly encourage you to change your Wi-Fi password and avoid using the default one to protect your connection from unauthorized access and potential data theft. When creating a new password, ensure it’s robust and unpredictable, with a combination of lowercase and uppercase letters, numbers, and special characters.